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How We Protect Your Information at hoki169

Q: What do I do if I think my account privacy has been breached?

Contact our support team immediately via live chat or support@hoki169.xyz. We will freeze your account, check login logs and reset your credentials. If unauthorized withdrawals occurred, provide transaction IDs so we can investigate with payment processors.

Your account security and privacy are built into every transaction at hoki169.

Account & payment data encryptedDANA, OVO, GoPay, QRIS secureWithdrawal verification in placeNo third-party data sharing

Explore the Lobby Read FAQ

What We Collect and Why

hoki169 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, we collect your name, phone number, email address and bank details so we can verify your identity, process deposits and withdrawals, and fulfil regulatory requirements where local law permits. We also track gameplay sessions, login times and device information to detect

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fraud, prevent account compromise and understand how you use the lobby. Payment history is retained for up to five years for audit and dispute resolution. We do not sell your personal data to advertisers or data brokers. Your information stays within hoki169 and our essential partners
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— payment processors for DANA, OVO, GoPay and QRIS, and fraud-detection services. Any cookies placed on your device track session activity and preference settings only; they do not follow you across other sites.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT & REQUESTS

How to Update or Request Your Data

You can request access to all personal information we hold on your account, ask us to correct inaccurate details, or request deletion of non-essential data by contacting our support team. We verify your identity before processing any request and aim to respond within 14 calendar days. If you believe your account or payment method has been compromised, reach out immediately through the channels below so we can freeze activity and investigate.

Team online

Live Chat Support

Open the chat widget in your account lobby during operating hours. We respond to privacy requests and data-access questions from players across Indonesia, including those in Yogyakarta and Jakarta.

Email Privacy Team

Send your data-access request, correction or deletion request to [email protected] with your full name and account email. We confirm receipt within one business day.

In-Account Privacy Centre

Log into your account, go to Settings > Privacy & Data, and use the self-service dashboard to download your personal data, update contact details or withdraw consent to cookies.

DATA SECURITY PRACTISES

How We Keep Your Account Safe

We use industry-standard encryption (TLS 1.2+) on every page where you enter personal or payment information.

TLS 1.2+ Encryption

Every deposit, withdrawal and account page uses encryption. Payment details sent to DANA, OVO, GoPay and QRIS processors are tokenised so raw numbers never touch our servers.

Two-Factor Authentication

Enable 2FA in Settings to require a code from your phone when you log in on a new device. This blocks account takeover even if your password leaks.

Password Storage

Passwords are hashed with industry cryptography. No hoki169 employee can retrieve or reset your password without you resetting it through your email.

Staff Access Controls

Support staff can only view the account data needed to help you — never your full payment method or security credentials. All staff access is logged for audit.

Breach Notification

If we discover unauthorised access affecting your account, we notify you within 48 hours with steps to secure it and a record of what data may have been seen.

Data Retention Policy

We retain account data for as long as your account is active plus two years. Payment records are kept five years for regulatory compliance. Deleted accounts are purged within 90 days.

Frequently Asked Questions About Your Privacy

Your rights to your own information, how we use cookies and what happens if you want to leave are questions we hear often. Below is what you need to know about managing your privacy on hoki169.

Yes. Go to Settings > Privacy & Data in your account, or email [email protected] with your full name and account email. We provide a downloadable file with all personal data, login history and transaction records within 14 days. The file is encrypted and sent to your registered email.

Account deletion is permanent after 30 days of inactivity. We keep your payment history for five years for regulatory compliance and dispute resolution. Personal identifiers (name, email, phone) are deleted within 90 days unless a withdrawal is still pending.

No. Our cookies work only on hoki169.xyz and do not follow you to other sites. We do not share your browsing or gameplay data with advertisers or analytics networks outside hoki169.

Payment and withdrawal records are retained for five years from the transaction date to meet audit and tax requirements. You can request older statements by contacting support, and they will be provided as a certified record.

No. We do not store your DANA, OVO, GoPay or QRIS login credentials. Payment processors handle authentication, and we receive only a one-time token and confirmation. Your bank account credentials remain with your bank or payment app.

Essential cookies (login, fraud prevention, account security) cannot be disabled; the lobby will not function without them. You can opt out of analytics and preference cookies in your privacy settings, though this may affect personalized features.

Contact our support team immediately via live chat or [email protected]. We will freeze your account, check login logs and reset your credentials. If unauthorized withdrawals occurred, provide transaction IDs so we can investigate with payment processors.

How We Protect Your Information at hoki169

How to Update or Request Your Data

Live Chat Support

Email Privacy Team

In-Account Privacy Centre

How We Keep Your Account Safe

TLS 1.2+ Encryption

Two-Factor Authentication

Password Storage

Staff Access Controls

Breach Notification

Data Retention Policy

Frequently Asked Questions About Your Privacy

01 Can I download all the data hoki169 holds about me?

02 What happens to my account data if I delete my account?

03 Do you track my activity across other websites?

04 How long do you keep my payment and withdrawal history?

05 Is my DANA, OVO, GoPay or QRIS account linked directly to hoki169?

06 Can I opt out of cookies and still use hoki169?

07 What do I do if I think my account privacy has been breached?

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