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Terms & Conditions That Protect Your Play

When you open an account with hoki169, you're agreeing to the rules that keep your wallet, your games and your payouts secure.

Account security & verificationPayment methods & withdrawal rulesGame access & regional eligibility

Explore the Lobby Read FAQ

What Our Terms Cover

hoki169 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

hoki169 operates for players in regions where local law permits online gaming activity. Your account creation, login and game access depend on meeting our age requirement and local eligibility rules. Deposits and withdrawals are processed through DANA, OVO, GoPay and QRIS; each transaction is verified before

1
funds leave or enter your wallet. You're responsible for keeping your username, password and security questions private. If we detect unusual account activity — multiple failed logins, rapid large transfers, or gameplay patterns that breach our rules — we may freeze your account pending review. Payouts
2
are processed within 24 hours of withdrawal approval; delays may occur during payment-processor downtime or if verification documents are incomplete. You cannot transfer your account to another person or use another player's account. Game features, table availability and sportsbook markets may vary by region and update
3
without notice.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP ANYTIME

How to Reach Us About Your Account

Our support team is here to answer questions about your account, withdrawals, game access or any part of these terms. Contact us through live chat during lobby hours, email your request with your account details, or send a message through our support form and we'll reply within 4 hours.

Team online

Live Chat

Open the chat window in the lobby (bottom-right corner on desktop, inside the menu on mobile) to speak with an agent in real time.

Email Support

Send your question to [email protected] with your username and account email. We aim to reply within 4 hours on weekdays.

Support Form

Fill out the contact form on this site with your issue, account details and preferred language. Responses are sent to your registered email.

PROTECTING YOUR DATA

Security, Privacy and Account Control

We treat your account information, transaction history and personal details with care. Your login credentials are encrypted end-to-end, and we never share your payment details with third parties.

Account Encryption

Your username, password and login history are encrypted when stored. We verify your identity before processing any withdrawal or account change.

Payment Data

DANA, OVO, GoPay and QRIS details are handled by the payment provider, not stored on our servers. We never see your full payment credentials.

Cookie Policy

Cookies remember your lobby preferences and help us spot suspicious login attempts. You can disable non-essential cookies in your browser settings.

Data Retention

We keep account and transaction records for 3 years after account closure, as required by local payment regulations.

Your Data Rights

Contact support to request a full copy of your account data, correct errors or ask us to delete personal information where permitted by law.

Account Closure

To close your account permanently, submit a request via live chat. Your wallet must reach zero balance before closure is processed.

What You Need to Know About Our Terms

These questions come up often from players in Yogyakarta, Jakarta and across Indonesia. If you don't see your answer here, our support team is ready to help.

No. Each account is tied to one person only. Sharing accounts breaches our terms and may result in permanent suspension. If we detect account sharing, we freeze the wallet and cancel any pending withdrawals.

Use the 'Forgot Password' link on the login page. We'll send a reset link to your registered email within 2 minutes. Follow the link to create a new password. For account security questions, contact live chat.

We process withdrawal requests within 24 hours. DANA, OVO, GoPay and QRIS transfers usually arrive in under 5 minutes after approval. Delays may occur during payment-provider maintenance or if verification documents are incomplete.

Yes. These payment providers use their own encryption and fraud detection. hoki169 never stores your payment credentials—the provider handles that. Once the deposit clears, funds appear in your wallet immediately.

Yes, through your account settings or by requesting it via live chat. We'll verify your identity before confirming the change. Your new contact details take effect immediately after verification.

A suspended account cannot access the lobby, deposit, or withdraw. Common reasons include failed verification, suspected fraud, or breach of terms. Contact support immediately to discuss why your account was suspended and how to resolve it.

No. Account closure is permanent. Once closed, that account cannot be reactivated. If you want to play again in future, you must create a new account using the standard signup process.

Terms & Conditions That Protect Your Play

How to Reach Us About Your Account

Live Chat

Email Support

Support Form

Security, Privacy and Account Control

Account Encryption

Payment Data

Cookie Policy

Data Retention

Your Data Rights

Account Closure

What You Need to Know About Our Terms

01 Can I use someone else's account to play?

02 What happens if I forget my password?

03 How long does a withdrawal take after I request it?

04 Are my deposits secure when I use DANA, OVO, GoPay or QRIS?

05 Can I change my account email or phone number?

06 What does it mean if my account is suspended?

07 If I close my account, can I reopen it later?

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